Welcome to Mkangtrading.
Below are frequently asked questions regarding our household services, ordering process, payment, service scheduling, and refund policy.
- What services does Mkangtrading offer?
Mkangtrading is household service platform operated by M KANG TRADING LLC.
We provide the following based on customer needs:
Home cleaning services;
Household assistance services;
Personalized home support services;
Other household service solutions.
All services are provided on-site (in-person).
We do not sell physical goods, nor do we provide logistics or delivery services.
- Does my order involve purchasing goods or services?
You are purchasing:
Household services (Customized Household Services).
There are no sales of physical goods on this website.
Therefore:
There is no product packaging;
There is no courier shipping;
There are no logistics tracking numbers.
Services will be performed on-site after the appointment time is confirmed by the customer.
- How do I purchase services?
The purchasing process is as follows:
Step 1:
The customer selects the desired service and submits an order.
Step 2:
Complete the online payment.
Step 3:
M KANG TRADING LLC contacts the customer to confirm:
Service requirements;
Service address;
Service time;
Service details.
Step 4:
The on-site service is provided at the scheduled time confirmed by both parties.
- How soon can the service begin after payment?
Generally:
After the customer’s payment is successful:
Within 24 to 72 hours
We will contact the customer via email or other means to confirm service arrangements.
The actual service time depends on:
The customer’s location;
Service requirements;
The scheduled appointment time;
Service staff availability.
- Do you provide logistics or delivery services?
No.
Mkangtrading provides:
On-site household services.
Since the service is not a physical product:
No shipping is involved;
No logistics tracking numbers are generated;
No package delivery takes place.
- Is my payment a one-time payment?
Yes.
All orders are:
One-time purchases.
We do not:
Automatically renew;
Automatically subscribe;
Charge recurring fees.
If a customer requires new services, a new order must be submitted.
- What payment methods are supported?
We use secure payment services to process payments.
Customers can complete payments using the methods displayed on the checkout page. Payment information is securely processed by third-party payment service providers.
Mkangtrading does not store complete customer bank card details.
- Can I cancel my order?
Yes.
If the service has not yet commenced, customers may contact us to request a cancellation.
Cancellation requests must be submitted via:
Email:
customized@mkangtrading.com
We will review refund requests based on:
Whether the service has been scheduled;
Whether preparation costs have already been incurred;
The scheduled start time of the service.
- Can I get a refund after the service has started?
If the service has already commenced:
Refunds under a “no-questions-asked” cancellation policy are generally not available.
The reason is:
Housekeeping services are labor-based services arranged according to customer requirements; actual service costs are incurred as soon as execution begins.
If there are quality issues with the service, please contact us promptly, and we will handle the matter based on the specific circumstances.
- Do European customers have a 14-day right of withdrawal?
If the customer is located in the European Economic Area (EEA), they may be entitled to a statutory 14-day right of withdrawal.
However, for services where the customer has expressly requested immediate commencement:
The customer agrees that:
The service may begin within the 14-day period;
They may lose the 14-day right of withdrawal without cause once service execution begins;
The right of withdrawal no longer applies once the service has been fully completed.
Specific rights are governed by applicable consumer protection laws.
- What if I need to change my appointment time?
Please contact us as soon as possible if you need to reschedule.
We will do our best to assist with adjustments based on:
Service staff availability;
Local service resources;
The new appointment time.
- Which regions are covered by the service?
Mkangtrading is based in the United States and provides services exclusively to customers in Europe.
Service availability depends on:
The customer’s country or region;
Local service resources;
The type of service requested.
We will confirm service availability after the order is submitted.
- Is my personal information secure?
Yes.
We value customer privacy.
Customer information is used solely for:
Service scheduling;
Customer communication;
Order processing;
Service fulfillment.
For customers located in Europe, we process personal information in accordance with applicable data protection regulations (including GDPR requirements).
- What if there is a problem with the payment? If you encounter:
Payment failure;
Duplicate payment;
Order-related issues;
Please contact us first.
We will assist in resolving the issue.
- Contact Information
If you have any questions regarding service delivery, please contact us via the following methods:
Company Name: M KANG TRADING LLC
Brand Name: Mkangtrading
Website: www.mkangtrading.com
Email: customized@mkangtrading.com
Phone: +1 (714) 670-6655
Registered Address: 8475 ARTESIA BLVD, BUENA PARK, CA 90621
Company Registration Number: 39-2748811