Thank you for choosing the customized household services provided by Mkangtrading.
This refund and return policy applies to all purchases made via the website:
www.mkangtrading.com
for household services provided by:
M KANG TRADING LLC.
I. Nature of Business
Mkangtrading provides:
Customized offline household services.
The company does not sell physical goods, nor does it provide product shipping or logistics delivery.
Therefore:
There are no product returns;
No tracking numbers are provided;
No physical product return or exchange processes are involved.
Customers are purchasing service appointments and the fulfillment of offline services.
II. Nature of Order Payment
All orders are:
One-time purchases.
This website does not engage in:
Automatic renewals;
Automatic subscriptions;
Recurring charges.
Customers must confirm the order and complete payment separately for each service.
III. Conditions for Refund Requests
Customers may request a refund prior to the commencement of the service under the following circumstances:
- Service Has Not Yet Begun
If a customer submits a cancellation request before the scheduled service time, and the company has not yet initiated:
Service arrangements;
Staff scheduling;
Personalized preparatory work;
the customer may contact customer service to request a refund.
The refund amount will be determined based on the order status and any service preparation costs already incurred.
- Inability to Provide Service Due to Company Reasons
If the confirmed service cannot be provided due to reasons attributable to M KANG TRADING LLC:
The customer may request:
To reschedule the service;
Or to receive a refund for the unfulfilled portion of the service.
IV. Situations Where Refunds Are Not Granted
Refunds are generally not supported in the following situations:
Service execution has already begun;
The customer fails to receive the service at the scheduled time;
The customer provides an incorrect address or contact information;
The customer is unable to provide the necessary conditions for access;
The customer voluntarily cancels a service for which arrangements have already begun;
The service has been completed in accordance with the customer’s requirements.
V. Regarding the 14-Day Right of Withdrawal for EU Consumers
If a customer is located in the European Economic Area (EEA), they generally enjoy a 14-day right of withdrawal in accordance with applicable consumer protection laws. However, regarding services that the customer explicitly requests to begin immediately:
The customer acknowledges and agrees:
To the Company commencing the provision of services within the 14-day cancellation period;
That once the provision of services has begun, the right to cancel without cause within 14 days may be lost;
That once the services have been fully performed, the consumer can no longer claim a refund based on the 14-day cancellation right.
By submitting an order and making payment, the customer confirms acceptance of the above conditions.
VI. Information Regarding Digital Products
The services provided by the Company are:
Offline domestic services, not digital products or virtual goods.
Therefore:
There is no digital content download;
There is no digital delivery;
There are no logistics tracking numbers associated with digital products.
Should digital service content be offered in the future, relevant rules will be established separately in accordance with applicable laws.
VII. Refund Processing Time
If a refund request is approved:
The refund will generally be processed:
Within 5–10 business days
And returned via the original payment method.
The actual time for funds to be credited may vary depending on:
Bank processing speeds;
Credit card issuers;
Payment service providers.
VIII. Chargeback Information
If the customer has questions regarding a payment, please contact us first before submitting a chargeback request to the payment institution.
We will actively assist in resolving:
Service appointment issues;
Service schedule adjustments;
Refund requests;
Order disputes.
Initiating a chargeback without prior communication may result in an order investigation and a review of relevant documentation.
IX. Contact Information
If you have any questions regarding service delivery, please contact us via the following methods:
Company Name: M KANG TRADING LLC
Brand Name: Mkangtrading
Website: www.mkangtrading.com
Email: customized@mkangtrading.com
Phone: +1 (714) 670-6655
Registered Address: 8475 ARTESIA BLVD, BUENA PARK, CA 90621
Company Registration Number: 39-2748811